Privacy Policy

SingLinkVPN Privacy Policy

Last updated: April 24, 2025

SingLinkVPN (hereinafter referred to as the "Service") is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how SingLinkTech PTE. LTD. (hereinafter referred to as " SingLinkTech ," " we ," "us," or " our ") collects, uses, and protects your data when you use the SingLinkVPN app or visit our website. This policy also explains your rights regarding your personal data and how to exercise those rights. By using SingLinkVPN, you consent to the practices described in this Privacy Policy.

We follow industry-standard privacy practices (the same as those used by leading VPN providers) to ensure your information is handled with care. Our guiding principle is to collect only the minimum data necessary to operate our VPN service to a high standard. We do not collect or log your VPN browsing activity . We will never misuse or share data we don't originally possess . Please read this policy carefully to understand how we protect your privacy.

1. Information We Collect and

No-logging policy

Account Information: When you register for SingLinkVPN, we only require minimal information to create an account. You will create account credentials (such as a username or similar identifier) and a password. We do not require your email address or phone number for verification during registration. This means you can use our services without providing personal contact information. If you choose to voluntarily provide contact information (for example, by contacting customer service via email), we will receive this information, but this is optional and not required to use the VPN services.

Payment Information: To subscribe to SingLinkVPN's premium features, you may be required to provide payment information. We do not collect or store your full financial information (such as credit card number) nor do we store this information on our servers.

• For iOS users , all subscriptions and payments are processed through Apple's in-app purchase system. This means your payment information is collected and processed by Apple Inc. and is subject to Apple's privacy and security policies. We receive purchase confirmation and basic records (such as transaction ID or subscription status) from Apple, but we do not view your credit card information or personal financial data.
• For Android (and other platforms like Windows) , subscriptions may be processed through the Google Play Store or other third-party payment processors. Again, these platforms handle your payment details according to their own privacy practices. In some cases (for example, if you purchase through our website or a non-app platform), we may use a secure payment provider (such as a credit card processor or online payment service). These third-party payment processors will collect billing details (such as your name, billing address, and payment method) to complete the transaction. We only receive the limited information necessary to activate your subscription (such as payment confirmation, the plan you selected, or an order reference). Our systems do not store credit card numbers or bank account information . Please refer to the privacy policies of Apple, Google, or the specific payment processor for more details on how they handle your payment data.

Service Usage Data (Minimal and Anonymous): SingLinkVPN adheres to a strict no-logs policy . We do not collect any information about your online activities through the VPN tunnel . To operate the service and ensure quality, we may log minimal technical information on our servers, but never in a way that could identify your online activities. For example, our systems may monitor the total number of active connections or server load, or basic aggregate statistics (such as the total amount of data transferred or the number of successful connection attempts) to help us optimize network performance and support. This data is never tied to an individual user and does not contain any details about your specific online behavior. We do not monitor, log, or store any of the following information:

• VPN Traffic Content: We do not log the websites you visit, the data you transfer, or the content of any internet traffic while connected to SingLinkVPN. This means we do not view or log your browsing history, the content of your communications, or the applications you use through the VPN.
• DNS Queries: We do not log DNS requests made while you are connected to our VPN. Any domain name query operations you perform while using the service will not be recorded by us.
• IP Address and Connection Logs: We do not log your original source IP address (i.e., the IP address from which you access our services) or the VPN IP address assigned to you when you connect. We also do not log connection timestamps, session duration, or disconnection times. In short, we do not keep any connection logs that could link your identity to your VPN session .
• User activity logs: We do not collect any logs of your online activity, including traffic destinations (servers, websites, or IPs you connect to through VPN), packet inspection, or content used. We also do not use any persistent identifiers that could track your activity across sessions.

Our servers are configured to operate without persistent user logs , ensuring that everything you do online with SingLinkVPN remains private . Because we don't collect this sensitive information, we won't share it with anyone, even if asked. This no-logging approach has become the industry standard for trustworthy VPN services, and SingLinkVPN upholds it to protect our users' privacy.

Other Information You Provide: If you contact our support team (for example, by sending an email to our support address), we will collect the information you provide in that communication, such as your email address (if you contact us using that address) and the details of your support request. We use this information only to assist you and resolve your inquiry. Support communications are strictly confidential. We may also retain records of your communications to improve our customer service. These support-related records are retained only as long as necessary (for example, to resolve your issue and for future support reference) and are protected by the same privacy principles outlined in this policy.

Our No-Logs Promise in Summary: Beyond the limited data mentioned above (account credentials and subscription status, and optional support or diagnostic information), SingLinkVPN does not collect any data that could personally link you to your VPN usage . We designed our systems from the ground up to avoid storing sensitive data. We will not misuse data we never collect. This means we will not provide any VPN session logs or activity data, even if compelled by legal process.

2. How we use your information

We use the limited information we collect strictly for the following purposes:

1. Providing VPN Services: We use your account credentials to verify your identity and allow you to use SingLinkVPN. For example, when you log in and connect to our VPN servers, our systems check your account ID/username and password to ensure you are a registered user. Any necessary technical data (described above) is used to establish and maintain your VPN connection and ensure its proper functioning. We also use your information to enforce our usage policies (for example, to ensure that an account is not used on more devices simultaneously than permitted by our terms, if such restrictions apply).
2. Managing Subscriptions and Payments: We process information related to your subscription to activate your paid VPN service, manage your account's subscription status, and process renewals or cancellations. This includes verifying whether the purchase was made through Apple, Google, or other payment platforms and enabling VPN access during your subscription. We may also use your information to send you transactional communications, such as confirming your payment has been received, notifying you of your subscription renewal date, or alerting you to any issues with your account (e.g., payment failures or changes to our services). These communications will be limited and non-promotional in nature—they are used solely to ensure uninterrupted service or to fulfill our contractual obligations to you.
3. Customer Support and Communication: If you seek help, we will use the information you provide (such as your support email address and problem description) to troubleshoot issues, answer your questions, and enhance your experience. For example, if you report a technical issue, our support and engineering teams may use error logs or diagnostic information (if available, and only with your consent if necessary) to identify and resolve the issue. We may also use the contact information you provide (if you provide a support email address, or we can notify you within the app) to inform you of key updates or important information about the service (such as security updates or changes to the terms). Because an email address is not required for registration, we do not send marketing emails ; we will only send you service-related messages or responses to your inquiries, unless you separately opt-in to certain newsletters or marketing communications (which are not part of SingLinkVPN's default services).
4. Service Improvement and Analytics: We are continually working to improve the performance, reliability, and functionality of SingLinkVPN. To do this, we may use anonymous, aggregated usage data and diagnostic information. For example, we may analyze overall connection success rates, app crash reports, or general trends (such as peak usage times or the most popular server locations overall) to identify areas for optimization. These analyses are never linked to individual users. In some cases, we use third-party analytics tools to assist us (see the "Cookies and Third-Party Tools" section below), but this data does not include Personal Information and is limited to technical information such as device type, app version, or aggregated usage metrics. Any optional sharing of diagnostic data from the app (such as the optional crash reporting feature) will be optional—you must explicitly enable it, and even if enabled, the data collected will not include personal identifiers or VPN usage details.
5. Advertising and Marketing (Limited Data Use): SingLinkTech uses third-party advertising platforms (such as Google Ads and Twitter Ads) to promote our services to new users. However, we do not use your personal account data or VPN usage data for targeted advertising. We may use information about how our website is used (via cookies or pixels) to measure the effectiveness of our advertising or reach audiences who may be interested in SingLinkVPN. For example, if you visit our website, we may later show you an ad about SingLinkVPN on Google or Twitter—this is achieved through cookies and tracking pixels, not by sharing any personally identifiable information about you. Any direct marketing communications we send (if any) are only sent to users who have provided their contact information and consented to receive such communications. By default, you will not receive marketing emails from us because we do not collect email addresses during registration. We use advertising tools primarily for advertising purposes on our website and do not share your personal data, such as your name or account details, with advertisers.
6. Preventing Fraud and Abuse: We may use information such as account activity and technical data to detect and prevent fraud or abuse of our services. This includes preventing unauthorized account access, preventing abuse of our VPN servers (such as sending spam or other illegal activity through our infrastructure), and enforcing our Terms of Service. For example, if we detect an unusual pattern that suggests an account is being shared by many people (a violation of our Terms), we may use the limited data we have (account login timestamps or IP ranges) to investigate and identify the issue. Our goal is to protect SingLinkVPN and its users from activity that may compromise security or violate our Terms. Any use of this data is conducted with a high degree of privacy and in accordance with our no-logging policy (since we do not have detailed usage logs, our ability to analyze activity is limited to events related to the account).
7. Legal Compliance: If we have a legal obligation to process certain data (for example, to comply with a valid subpoena or court order, or to meet financial and tax recordkeeping requirements), we will use and disclose the minimum amount of information necessary to fulfill that obligation. For example, financial regulations may require us to retain basic transaction records (e.g., proof of subscription payments) for a certain period of time. Similarly, if law enforcement or a court requests legally compelled information from us, we may be required to comply , but we will only provide information we possess . Due to our no-logs policy, we cannot provide data we haven't collected , and our responses to such requests are limited to available account or payment information, not your VPN activity.

No Selling of Personal Data: We do not sell, rent, or trade your personal information to any third party . All collected data is used only to provide and improve our services and for the purposes listed above. We only share information with third parties as described in this Privacy Policy (see the next section on Cookies and Service Providers) and never for third parties' own marketing purposes.

3. Cookies and Third-Party Tools

Like most online services, our websites and applications may use cookies and similar tracking technologies to enhance functionality, analyze usage, and support our advertising efforts. This section describes how we use these technologies and how we involve third-party services.

What are cookies? Cookies are small text files placed on your device to help websites remember your visit. SingLinkVPN's websites use cookies to ensure they function properly and enhance your experience. For example, cookies can remember your language preferences or keep you logged in to your account portal (if we offer web account access). Cookies also help us understand how visitors use our websites so we can make improvements.

Types of Cookies we use:

• Essential cookies: These cookies are necessary for our website to function properly and disabling them will affect core functionality. For example, if our website includes a login page or a subscription purchase page, we may use essential cookies to keep you logged in between sessions or remember the items in your shopping cart. We may also use essential cookies to remember your cookie preferences (so if you choose to disable certain cookies, we will remember your choice).
• Analytical Cookies: We use this information to collect anonymous information about how visitors use our website, which helps us improve our services. For example, we may use Google Analytics or similar analytical tools. Analytical cookies allow us to view aggregated statistics, such as the most visited pages, how long users spend on the site, the country of origin of visitors, and how they arrived at our site. This information does not identify you personally —we do not look at individual identities, nor do we combine analytical information with any personal data (such as account information). Analytical data helps us understand user interests and improve website content and navigation. For example, Google Analytics uses its own cookies to perform these services; Google may also use the collected data to improve its own services. If you wish, you can opt out of Google Analytics using the browser plug-in provided by Google.
• Advertising Cookies (Marketing Cookies): These cookies are used to support our advertising and marketing efforts on third-party platforms . SingLinkTech places ads on platforms like Google and Twitter to attract new users. Advertising cookies help us serve more relevant ads and measure their effectiveness. For example:
• We use Google Ads cookies (such as the Google DoubleClick cookie) on our website. This cookie allows Google and its partners to display ads to users who have visited our website. This may track your visit to our website and ensure that you subsequently see SingLinkVPN ads on the Google network. These cookies also help us measure the effectiveness of our advertising campaigns (for example, if you click on one of our Google ads and sign up, this cookie helps us understand how effective the ad was).
• We use Twitter Ads (X) tracking pixels/cookies. When you visit our website, the Twitter Ads pixel may record your visit. This helps us show you relevant ads on Twitter (now called X) and allows us to measure whether our Twitter ad campaigns lead to visits or registrations on our website. The information shared with Twitter through this pixel does not include your personal information from SingLinkVPN, but it may tell Twitter that an unidentified user (linked to a browser cookie ID) has visited our website.
• Similarly, if we run advertising campaigns on platforms like Facebook, X (Twitter) , or other ad networks, we may use other marketing cookies or pixels from those platforms, even though Google and Twitter were specifically mentioned in the question. These cookies work by identifying your browser or device using a random ID and tracking your browsing across our website and other websites. They don't provide us with personal information like your name or email address , but they do enable advertising platforms to recognize your device and serve ads.

When these third-party advertising and analytics partners' tools are activated on our website, they may automatically receive certain technical information, such as your IP address, browser type, and the page you visited on our website. They use this information to provide their services (for example, to target our ads or generate anonymous usage statistics). We ensure that no sensitive personal data (such as account information or VPN usage) is passed through these cookies.

Third-party tools and services: In addition to cookies, we may also integrate certain third-party services into our applications or websites:

• We may use analytics SDKs or crash reporting tools (for example, Firebase Analytics or Sentry for crash logs) in our mobile and desktop apps to help us understand app performance and stability. If used, these tools collect device information (such as device model and operating system version) and app events (such as errors or features used), but not your browsing content or personally identifiable information . Any diagnostic data is anonymized or aggregated. You can typically choose whether to share diagnostic telemetry data through the app's settings.
• Our website may include embedded content or scripts from partners (for example, live chat widgets or social media sharing buttons). These content or scripts may also set cookies. For example, if our website includes a Twitter "Tweet" button or a Facebook "Like" button, these platforms may set cookies to recognize you when you are logged into their services . We currently primarily use the advertising and analytics scripts described above; any other third-party integrations will be clearly stated or covered in this policy.

Your choices regarding cookies: When you first visit our website, you may be notified about our use of cookies. You can choose to accept or reject non-essential cookies. Most web browsers also allow you to control cookies through their settings:

• You can set your browser to refuse all or some cookies, or to prompt you before accepting a cookie. You can also delete cookies that have already been set. Please note that if you disable cookies completely, some features of our website (especially login or payment processes) may not function properly.
• To explicitly opt out of Google's advertising cookies, you can visit the Google Ads Settings page and adjust your preferences. Google also participates in industry opt-out platforms such as the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA), where you can opt out of interest-based advertising from participating companies.
• For Twitter Ads (X) , you can control whether Twitter uses website data to show you tailored ads by adjusting the privacy settings in your Twitter account (under " Personalization & Data "). Twitter also participates in opt-out programs for certain industries. Additionally, enabling the "Do Not Track" feature in your browser may also be honored to some extent by Twitter analytics.
• If we use any other advertising cookies (such as cookies from Facebook or other platforms), you can also opt out through the settings of those platforms or through universal opt-out tools (such as the DAA website).

Third-party privacy policies: The third-party services we use (such as Google and Twitter/X) each have their own privacy policies, which we recommend you review carefully. For example, please refer to the Google Privacy Policy for information on how Google uses data from websites or apps that use its services; refer to the Twitter Privacy Policy for information on how Twitter uses data for advertising. We use these tools in a manner consistent with our own privacy commitments: we do not send them personal customer data generated when you use our VPN service, and we configure it to protect your anonymity as much as possible.

In summary, the cookies and third-party tools on our websites/apps are used only to operate and improve our services and to advertise in a privacy-focused manner . You can control these technologies through your browser or device settings, and using our websites with cookies disabled will not affect the core VPN service (although website functionality may be limited).

4. Payment Processing and Financial Data

SingLinkTech uses a reputable third-party platform to process all payments for SingLinkVPN. We use this approach to ensure your financial data is handled securely and in compliance with relevant standards (such as PCI DSS for credit cards). Payment data is processed as follows:

• Apple App Store (iOS): If you subscribe to SingLinkVPN through our iOS app, your purchase will be processed by Apple. Your Apple ID account will process the transaction, and Apple may collect your payment method (e.g., credit card or Apple account balance) and billing details. Apple does not share your personal payment information with us. We will receive payment notifications from Apple along with information such as the subscription tier you selected, the subscription duration (e.g., monthly or annual), and a transaction ID or receipt. We use this information to activate your premium VPN access. If you consent, Apple may provide us with certain user details (e.g., Apple now allows users to share their email address with the app; if you choose to hide your email address, we will not be able to access it). Generally, we only see an anonymous identifier for your Apple subscription. Apple's own privacy policy and App Store terms govern your data during this process. (You can review Apple's privacy commitments on its website.)
• Google Play Store (Android): If you subscribe through the Google Play Store on an Android device, the transaction will be processed by Google. Like Apple, Google will charge or otherwise process the payment using your saved payment method. We do not receive your credit card information. Google provides us with information such as that you purchased a subscription, a product identifier (e.g., "SingLinkVPN 1-month plan"), and an order number or transaction token. We use this information to grant you access to the VPN service. Google may share your Google Account email address with us if necessary for subscription management, but because we don't require an email address for our own registrations, we typically track subscriptions on our end by transaction ID and link them internally to your SingLinkVPN account. Google's Privacy Policy and Google Play Terms apply to their processing of your payment data.
• Direct Credit Card/Other Payment Processors (Windows and Others): If you use SingLinkVPN on a platform that doesn't accept payments through Apple or Google (for example, if you purchase a subscription from our official website for use on Windows or other devices), we use an external payment provider to process that payment. This might be a service like Stripe, PayPal, Paddle, or another payment gateway . When you enter your credit card or payment information, you are actually providing it to this third-party processor (via an embedded form or redirect), not directly to SingLinkTech. The payment processor will securely process the transaction and may provide us with limited information, such as:
• Confirm that the payment was successful (so that we can activate your account).
• The type of subscription or product you purchased.
• We may collect your name or email address if your receipt requires this information (for example, some payment processors send receipts by email or request your email address when making a transaction). If we receive your email address or name as part of the payment process, we will treat it as personal data in accordance with this Privacy Policy and use it only for necessary communications (for example, to send you an invoice or link your subscription to your account). We will not use it for marketing purposes without your consent.
• A record ID or transaction reference used for our bookkeeping purposes.

We and our payment partners use this information to administer subscriptions (for example, to know when your subscription expires or to process refund requests). We do not store your full credit card number, expiration date, or security code. Payment processors may store your payment method under strict security measures for future renewals (if you choose recurring payments), but we only have a token or reference to that stored payment method, not the details themselves.

We use trusted PCI-compliant payment partners to ensure your financial data is encrypted and processed securely using industry-standard encryption. All transactions conducted through our apps or websites are encrypted via HTTPS, and all in-app purchases use the platform's security mechanisms.

Fraud Prevention: Information received during the payment process may be used for fraud screening. For example, payment processors may automatically assess the fraud risk of a transaction (e.g., using information such as your IP address and card issuer). If a transaction is flagged (e.g., as high-risk or suspected of card theft), we may be notified and the transaction may not be completed. These measures protect both you and us from fraudulent charges.

Tax and Recordkeeping: We may retain certain transaction data (purchase amount, date, country/region for tax purposes, etc.) for accounting, tax, and legal compliance purposes. For example, if your purchase is subject to VAT/GST, we must record your country/region to process the tax correctly. This information will be stored in our secure records but will not be used to track your VPN usage or any non-payment-related information. We only retain payment records for as long as necessary for auditing and legal purposes.

Important: When making a purchase, you're also subject to the terms and privacy policies of the third-party payment platforms . We recommend that you carefully review these terms and privacy policies (for example, the terms you agree to when using the Apple or Google store, or the privacy policies you agree to when using payment gateways like Stripe or PayPal). SingLinkTech is not responsible for the information that third parties collect directly from you during the payment process, but we ensure we work with reputable companies.

If you have any questions about payment security or privacy, please feel free to contact us via the support email address provided in the "Contact Us" section. We strive to minimize the information we collect and ensure that your financial interactions with SingLinkVPN are secure and private.

5. Managing your account and personal data

We believe in transparency and putting our users in control of their data. Since SingLinkVPN collects very limited personal data, managing your information is simple. You can review and control the data associated with your account in the following ways:

Accessing Your Account Information: You can view basic account information by logging into your SingLinkVPN account (possibly through our apps or, if available, through the user account portal on our website). Because we do not require personally identifiable information such as your name or email address to create an account, the information displayed in your account may be limited to:

• Your account ID or username.
• Your current subscription status and plan (for example, whether you have a free account or an active subscription, and when it expires or renews).
• Settings or preferences (if any, stored on the server side).

If you provide any optional information (such as an email address or profile details for contact purposes), you can review and update that information in your account settings. For example, if we provide the option to add an email address to receive connection alerts or newsletters, you can add or remove that option. (By default, we don't have this option unless you choose to provide it.)

Updating or Correcting Your Information: Because we only retain a small amount of data, the primary thing you'll need to update is your password . You can change your password at any time through the app or account interface to ensure your account's security. If we have your email address on file (again, only if you provide it voluntarily), you can update or change it as needed (for example, if you want to start receiving invoices or change your contact address). If there are any errors in your account data, you can fix them yourself directly within the interface, or contact our customer service for assistance.

Reviewing Personal Data: If you would like to know exactly what personal data we hold about you, you can contact us (see the "Contact Us" section) and request this information. Due to our no-logs policy and minimal data collection, the only personal data we may typically hold includes your account identifier, your hashed password (we securely store passwords in hashed form rather than plain text), any subscription records associated with your account, and any contact or support information you have provided. We will provide you with a summary of this data upon request (after verifying your identity to protect your account).

Account Dashboard: We plan to provide users with an account dashboard where you can manage your subscription, view connected devices, and possibly even download basic usage summaries (e.g., number of established connections, if available). This won't include browsing logs (as we don't have them), but it might show information like the time of your last successful connection or the number of days of usage per month—again, we'll only enable such features if we implement them based on your needs. If such features exist, you'll see them when you log in.

Personal Data Portability: If you require mobile number portability (for example, under certain laws you can request data in a machine-readable format), we can provide your account-related data (such as the information described above) in JSON or CSV format upon request. However, because we hold very limited personal information, this typically only means providing your account details and transaction history.

Deleting Your Account (Right to Erasure): You have the right to have your personal data deleted. You can request deletion of your SingLinkVPN account at any time. This process may require contacting our customer service (because we do not require an email address for registration, we may not be able to provide an automated verification and deletion method within the app without any communication). We may provide a "delete account" option within the app, which will erase your account data. Deleting your account will generally result in:

• Permanently delete your account credentials from our authentication system (so you can no longer log in).
• Delete or anonymize any related data we have, such as subscription records linked to the account (we may still retain transaction records for legitimate business purposes, but these records will no longer be linked to the deleted account in a way that personally identifies you; for example, we might keep a record of "Account XYZ paid in January 2025" for accounting purposes, but after deletion, we may only retain it under an anonymized internal ID for tax records).
• Delete any optional personal information (if provided), such as contact email, from our database.
• Remove you from any mailing or newsletter list.

Once deleted, it's irreversible—you'll need to register a new account to use the service again, and your old data won't be restored. Please also note that if you delete your account while your subscription is active, you may immediately lose access without a refund (depending on our Terms of Service and the platform's refund policy). Therefore, if you plan to delete your account, consider canceling all subscriptions first. When you request account deletion, we'll inform you of the implications so you can make an informed decision.

Opting Out of Communications: As mentioned above, we send almost no emails by default. However, if you've opted in to a newsletter or provided contact information for updates, you can opt out at any time. Any marketing emails we send (if we do) will include an "unsubscribe" link. Transactional or essential service emails (such as payment receipts or important security notices) are not marketing emails—they are emails you receive as part of your service, but again, these are rare. If you absolutely do not want to receive any emails from us, the easiest way is to not provide us with your email address (this is fine for VPNs). If you've already provided your email address and wish to withdraw, please let us know or use the unsubscribe option (if available).

Multi-Device Access: SingLinkVPN may allow you to use your account on multiple devices (e.g., with a certain number of simultaneous connections). Within your account or in our app, you may see a list of active sessions or connected devices (if we provide this functionality for management purposes). This list may display the device type or internal device ID (e.g., "Device 1: Windows PC, connected" and "Device 2: Android phone, connected"). This is to help you manage your connections (e.g., you can remotely log out of your device). You can clear or reset these settings within the app. Again, these settings do not reveal your personal data—they are stored in your secure account login information.

In short, you are in control of your account . We ensure that you can easily access, correct, or delete your data. If you need any help managing your personal information with SingLinkVPN, you can always contact our support team, and we will promptly assist you according to the rights and procedures described in this Privacy Policy.

6. Security Measures

Security is at the heart of SingLinkVPN. We take extensive measures to protect all data associated with our services, especially any personal information we hold. While we intentionally minimize the amount of data we collect, we maintain strict security measures for all data we collect:

• Data Encryption: All communications between your device and our servers, including VPN traffic and any API or account-related traffic, are encrypted. The VPN connection itself uses industry-standard encryption protocols to protect your data in transit (so even your ISP or public Wi-Fi hotspots can't eavesdrop on your VPN traffic). Similarly, any sensitive data we store, such as passwords, is encrypted or hashed. Passwords are stored using a salted, one-way cryptographic hash function, meaning that even in the unlikely event of unauthorized access to our database, your actual password remains protected (and difficult to crack). We never store passwords in plain text.
• Secure Infrastructure: Our servers and databases are hosted in a secure environment. We utilize data centers and cloud service providers with robust physical and network security. We restrict access to our servers to authorized personnel only and use firewalls and intrusion detection systems to prevent unauthorized access. We also segment and isolate our data, and even internally, access is on a need-to-know basis. For example, servers handling VPN connections do not store personal account information, and vice versa; this isolation provides additional protection for data.
• No-Log Architecture: Our VPN server network was built with privacy in mind. By design, our VPN servers do not keep logs of user activity (see our No-Log Policy above). Many of our servers run on volatile memory (RAM), rather than persistent disk for sensitive operations, meaning no logs are saved even if someone physically compromises a server. System and application logs on our VPN nodes are either disabled or extremely simplified (retaining only those required for network monitoring and stability, not user-identifying information) and are regularly overwritten. This architecture is a security feature: even in the event of a compromise, there is virtually no historical data to steal.
• Employee and Contractor Access: SingLinkTech's team members are bound by strict confidentiality agreements and adhere to the principle of least privilege. Only a very small number of senior employees have access to production systems, and even then, access is restricted and logged. Administrative access to servers requires multi-factor authentication. Our support team may access your account details (such as subscription status or account ID) to assist you, but they cannot view sensitive information that is not collected (for example, they cannot view any usage logs, as they are not recorded in the logs, nor can they view passwords). Any data access is conducted through secure channels and only for legitimate tasks.
• Third-Party Service Provider Security: When we use third-party services (such as payment processors or analytics services), we choose reputable providers with strong security measures. We also ensure that any data shared with them is minimized and appropriately protected (typically through encryption or pseudonymization). For example, if our app sends crash reports through a service like Sentry, we ensure that no personal data is sent in those reports. We contractually require our service providers to protect any data we share with them and to use it only for the purposes we specify.
• Regular Updates and Patching: We continually update our software and systems to protect against security vulnerabilities. Our servers and applications are regularly patched with security updates. We also run the latest anti-virus or anti-malware software as needed and monitor our systems for any suspicious activity.
• Testing and Audits: We regularly conduct security audits and testing of our infrastructure. This may include engaging independent security experts to conduct penetration tests of our network and applications, as well as code reviews of our software to identify and remediate potential security issues. We take any vulnerability reports seriously and address them as quickly as possible. (In accordance with industry standards, we may also obtain an independent audit of our no-logging claim to verify our processes—if we receive an audit result or findings, we will share them on our website for transparency.)
• Data Breach Response: Despite all of these measures, no system is 100% immune to unexpected events. We have a data breach response plan in place. In the unlikely event of a security breach affecting your personal data, we will act swiftly to contain and remediate the issue. We will also notify users and relevant authorities as required by law. Because we store very little personal data, the risk and impact of a data breach are significantly reduced, but we still prepare for the worst-case scenario to ensure we can protect our users.
• User Responsibility: We also encourage you to take steps to protect your account security. Choose a secure and unique password for SingLinkVPN and don't share it with others. We will never ask for your password via email or unsolicited communication. If you suspect unauthorized access to your account, please notify us immediately. We also recommend that you keep your device secure (using a PIN/password, regularly updating your operating system, etc.), as the security of your VPN connection may be compromised if your device itself is compromised.

Overall, we employ state-of-the-art security measures to protect your data and our services. Protecting user privacy and data security is an integral part of our company's mission. We continually update and improve our security measures to address new threats and ensure SingLinkVPN always provides a safe and reliable service.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain legal rights regarding your personal data. SingLinkVPN is designed to comply with key data protection laws, including Singapore's Personal Data Protection Act (PDPA) (because we're a Singaporean company) and the EU's General Data Protection Regulation (GDPR) for EU users , as well as other similar laws in different regions (such as the California Consumer Privacy Act (CCPA) in the United States). We strive to extend these rights to all our users because we believe you should have control over your information. These rights include:

• Right of access: You have the right to request a copy of the personal data we hold about you. As described above, this copy may be very limited (containing only account and subscription information). We will provide you with this copy in a common format (usually electronic) within a reasonable time after verifying your identity.
• Right to rectification: If any personal data we hold about you is incorrect or incomplete, you have the right to request that it be corrected. In practice, because we hold limited data, this may involve updating the email address you provided or, where we allow, correcting the spelling of your username. You can make most corrections yourself through your account settings, or you can ask us to assist you.
• Right to Erasure: You have the right to request the deletion of your personal data (the "right to be forgotten"). As described in the "Managing Your Account" section, you can delete your account, which will delete the personal data we hold (except for any data we are obliged to retain by law). If you request erasure, we will delete the data we no longer need to maintain and notify you when we have done so. Please note that if you delete your data/account, you will lose access to the Services and any remaining subscription time, and we will not be able to restore the account.
• Right to restrict processing: You have the right to request that we restrict or suspend the processing of your data in certain circumstances. For example, if you dispute the accuracy of the data we hold about you, or object to our processing of your data (see below), you can request that processing be restricted until the issue is resolved. Given our limited processing capabilities, this right may apply if you provide us with an email address and then decline to receive any communications; we can mark it as do-not-process (i.e., ensure you don't receive any emails) without completely deleting the account. We will honor such requests where applicable.
• Right to Object: You have the right to object to certain types of data processing. For example, if we process your data for direct marketing purposes (which we generally won't do unless you've opted in), you can object and we will stop that processing. In some cases, you can also object to processing based on legitimate interests. SingLinkVPN's primary processing purpose is to provide the service (contract) and for legitimate interests such as improving the service. If you object, we will review it and either stop the processing or explain why we believe we have compelling legitimate grounds to continue processing (in compliance with legal requirements). For example, if you object to us using minimal data points to improve the service, we may agree and stop including your data in the analysis (if identifiable), or, if that's not possible, we may say that the only solution is to not use the service, as processing this data is inherent to providing the service. Our goal is to find a privacy-friendly solution.
• The right to data portability: You can request that we provide your personal data to you (or a third party you designate) in a structured, commonly used, and machine-readable format. This generally applies to data you provide to us (not data we generate). In our case, since you don't provide much data, this data may be limited to your account information and some optional information. We may provide this data in text or JSON format. This right primarily applies if you want to transfer your data to a competing service; while VPNs don't offer much data portability, you still have this right.
• Right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time. For SingLinkVPN, this may primarily apply to cookies or optional diagnostics. For example, if you consented to enable optional crash reporting in an app, you can turn it off at any time in the app settings; or if you consented to marketing cookies on our website, you can withdraw that consent by changing your cookie settings (and we will respect your consent and stop using those cookies). Withdrawing consent will not affect the lawfulness of any processing we conducted before you withdrew your consent and may mean that certain services/functionality are limited (for example, turning off crash reporting means we won't have the data to fix a bug you encounter unless you manually report it).
• Right not to be subject to automated decisions: We do not make any automated decisions about you that have a legal or significant impact on you (such as profiling or credit decisions). Beyond basic network optimizations applicable to all users, use of the VPN service is not subject to automated decisions. If your circumstances change, you have the right not to be subject to such decisions without human intervention.
• Right to complain: If you believe your rights have been violated or have concerns about how we process your data, you have the right to lodge a complaint with a supervisory authority.
• If you are in the EU , you can contact the data protection authority in your country (e.g., CNIL in France, ICO in the UK, etc.).
• In Singapore , you can contact the Personal Data Protection Commission (PDPC) if necessary.
• In California , you may contact the California Attorney General or utilize the dispute resolution mechanisms under the CCPA, as applicable. However, we would appreciate it if we could address your questions directly first. We take privacy very seriously and will do our best to address any concerns you may have.

These rights are subject to certain legal limitations. For example, we may not be able to delete data that we are required by law to retain (such as records of financial transactions), or we may deny a request to access data if we cannot verify the requester's identity (to prevent unauthorized access to the data). If any such limitations apply, we will inform you when we respond to your request.

To exercise any of your rights, you can contact us at support@singlinkvpn.com . We may need to verify your identity (to ensure we don't accidentally disclose your data to others). For example, if you email us using a previously used support email address or provide your account information, we may ask you to verify your recent connection or provide your account ID to ensure you are the account holder. We will respond to all legitimate requests as quickly as possible and, in any case, within the timeframes prescribed by applicable law (for example, under GDPR, we aim to respond within 30 days).

We will not discriminate against you for exercising any of these rights. Using SingLinkVPN provides you with strong privacy protections by default, and these rights are an additional safeguard in your favor.

Notice to California Residents: While SingLinkVPN does not collect personal information that is generally subject to the CCPA (for example, we do not obtain your name, email, or phone number by default, and we do not sell data), if the law applies and you make a formal request under the CCPA, we will honor your related rights (which largely overlap with the rights listed above). It is important to note that we reiterate that we do not sell personal information , so SingLinkVPN is not required to comply with the "opt-out right" under the CCPA in practice.

By using our services, you acknowledge that you have read and understood this Privacy Policy, including your rights regarding your personal data. If you have any privacy-related questions or requests, we will be happy to assist you.

8. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will do the following:

• Notification of Changes: We will post the updated Privacy Policy on our website (and, where applicable, within our apps) and include a new "Last Updated" date. If the changes are significant, we will provide a more prominent notification – for example, we might display a banner on our website or post a notification within our apps to let you know about the update. In some cases, if the changes significantly impact your rights or how we use your personal data, we may also notify you by email (if we have your email contact details) or in-app message.
• Review period (if applicable): For significant changes, we may provide you with an opportunity to review the updated policy before it takes effect. If required by law, we will obtain your consent for significant privacy policy changes (for example, if the change requires renewed consent under GDPR).
• Continued use = Acceptance: Your continued use of SingLinkVPN after the updated Privacy Policy takes effect constitutes your acceptance of those changes. However, if any changes require your explicit consent, we will explicitly seek your consent (for example, if we decide to collect additional personal information (which we currently do not), we will seek your consent before collecting that information).
• Previous Versions: For transparency purposes, we may maintain earlier versions of this Privacy Policy (for example, in the legal section of our website) so that you know what has changed. We will archive them for your reference.

We recommend that you review this Privacy Policy regularly to be informed of how we are protecting your data. You can easily access this Privacy Policy on our website (or through the "Settings" or "About" sections of the application).

If you do not agree to any updates to the Privacy Policy, you should cease using the Service and, if you wish, delete your account as described above. If you have any questions about the changes, please feel free to contact us for clarification.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us. We will be happy to assist you with any questions you may have regarding your privacy and security.

• Email: You can contact our Privacy Team and support staff at support@singlinkvpn.com . We strive to respond to all inquiries promptly. This is your primary contact method for any privacy-related questions or to exercise the rights listed above.
• Mailing address: You can also contact us by mail at the following address:

Singapore SINGLINKTECH PTE. LTD.
635A Senja Road, #07-245
Senia Gateway Singapore 671635

Please send any written correspondence to the Privacy Officer or Customer Support at the above address so we can pass it on to the appropriate team.

• In-app support: If our app offers support or feedback functionality (such as chat support or a form), you can also contact us using that functionality. We will process any personal information provided through support communications in accordance with this Privacy Policy.

SingLinkTech is the data controller responsible for your personal information when you use SingLinkVPN. We are a company registered in Singapore at the address listed above. We value your privacy and feedback; if you have any questions about this policy or require further information, please feel free to contact us.