Terms of Service

SingLinkVPN Terms of Service

Last updated: April 24, 2025

SingLinkVPN ( the "Service" ) is a virtual private network (VPN) service provided by SINGLINKTECH PTE. LTD . (the " Company," "we , " "us," or "our ") in Singapore. The Company's address is 635A Senja Road, #07-245, Senja Gateway, Singapore 671635. These Terms of Service (the "Terms") constitute a legally binding agreement between you (the " User " or "you ") and the Company regarding your use of the Service. By accessing or using SingLinkVPN, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Please also refer to our Privacy Policy (available on our website), which explains how we collect and use your information. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

definition

• Services : SingLinkVPN, VPN services include all software, applications and related services provided by the company to users.
• Company (also referred to as "we" ): SingLinkTech Pte. Ltd. of Singapore, the provider of SingLinkVPN.
• User (also referred to as "you" or "Subscriber" ): any individual or entity who uses or accesses the Services. If you create an account or use the Services, you will be considered a User for the purposes of these Terms.
• Account : A registered account you create with SingLinkVPN to access the Service. An Account is typically associated with a username, password, or other credentials.
• Subscription : An active paid plan for the Service. SingLinkVPN offers various Subscription Plans (detailed below) which allow use of the Service for a specified period (e.g., monthly).
• Free Trial : A one-time trial period during which new users can use the Services free of charge. The Free Trial is limited in time and subject to the conditions set forth in these Terms.
• Subscription Plans : SingLinkVPN offers paid service tiers: Basic , Plus , and Pro (excluding the free trial). Each plan has specific features, pricing, and device connection limits, as detailed in the advertisement.
• Device : Any computer, smartphone, tablet, router or other device you use to connect to the Service.

Account Usage

• Eligibility : You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and use the Service. By using SingLinkVPN, you represent and warrant that you meet this eligibility requirement.
• Account Registration : When creating an account, you agree to provide accurate and complete information. If your information changes, you are responsible for updating it. Each user may only have one account, which is personal to you and may not be shared with unauthorized persons.
• Account Security : You are responsible for maintaining the confidentiality of your account login credentials (e.g., username and password). Any activity that occurs under your account will be deemed to be conducted by you. If you suspect unauthorized access to your account or disclosure of your password, you must immediately notify us at support@singlinkvpn.com.
• Personal Use and Device Limits : Your subscription allows you to connect a limited number of devices to the VPN simultaneously, depending on your plan (e.g., a Small plan allows up to 2 devices, a Plus plan allows up to 5, and a Professional plan allows up to 10; free trials are typically limited to 1 device). This service is for your personal (or internal business) use only. You agree not to share or resell your account credentials or exceed the permitted number of device connections. If you need to use more devices than permitted, you should upgrade to an appropriate plan or purchase additional subscriptions.

Payment and Renewal

SingLinkVPN offers a free trial and three paid subscription tiers. Subscription fees are charged periodically (e.g., monthly). Available plans and base prices (in US dollars) are as follows:

• Free Trial : Offer a limited trial period free of charge to new users.
• Small : $2.59 per month.
• Plus : $7.99 per month.
• Professional : $25.99 per month.

All paid plans include SingLinkVPN's core features, including secure VPN servers ("nodes") and streaming support. The specific features and number of devices allowed for each plan are described on our website (higher-tier plans typically include more device connections or advanced features).

Billing and Automatic Renewal: By purchasing a Subscription, you authorize the Company (or its payment processor) to charge the payment method you provide. Your subscription will automatically renew at the end of each billing period (e.g., monthly) unless you cancel before your renewal date. The subscription fee will be automatically charged to your payment method on file each time your subscription renews. If you select a payment method that supports recurring payments (e.g., credit card or PayPal), automatic renewal will remain enabled unless you cancel. If you use a payment method that does not support automatic renewal (e.g., one-time bank transfers or certain digital currencies), your subscription will not automatically renew and will expire at the end of the current period unless you manually renew.

One-time purchases: In some cases, we may offer the option to make a one-time purchase for a fixed term (for example, one month or one year of service, which does not automatically renew). This type of purchase grants you access only for the specified term and does not automatically renew. After the term ends, you will need to purchase again to continue using the service.

Managing Renewals and Cancellations: You are responsible for managing your subscription. If you no longer wish to continue with your recurring subscription, you must cancel your subscription before your next renewal date to avoid being charged for the next period. You can cancel your subscription at any time through your account settings on our website or by contacting our customer service. If you subscribed through a third-party platform (such as the Apple App Store or Google Play Store), you must manage and cancel your subscription through that platform's subscription management system. If your subscription was purchased through a third party, the Company is not responsible for cancellations or billing issues. Upon cancellation, you will retain access to the Service until the end of your prepaid subscription period, but will not be eligible for renewal thereafter.

Price Changes: SingLinkVPN may adjust prices or available subscription plans from time to time. However, the price and features of your plan will not change at will during your active subscription period. You will be notified in advance of any changes to subscription prices or important features (e.g., via email or in-app notification). Such changes will generally apply to subsequent billing cycles or new subscriptions. If you disagree with an upcoming price or feature change, you may cancel your subscription before the change takes effect. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

Refund

We encourage new users to take advantage of free trials before purchasing a paid subscription. Except as expressly provided below or required by law, all purchases after a free trial are final and non-refundable . This means that once you pay for a subscription after any trial period, you will not receive a refund or credit for any unused time during the subscription period, even if you cancel your subscription early.

Free Trial: If a free trial is offered, eligible users can try the service for free for a limited time. The duration and terms of the free trial will be clearly stated during sign-up. If you do not cancel before the end of the trial period, or choose to subscribe, you will be charged for the selected subscription plan and your standard refund policy will continue to apply.

iOS/macOS Refund Exception: If you subscribed to SingLinkVPN through the Apple App Store (on an iOS or macOS device), you may request a refund within thirty (30) days of purchase if you experience a technical issue with the Service that is caused by SingLinkVPN and that issue materially affects your ability to use the Service. Such a refund request must be made within 30 days and should detail the technical issue. We reserve the right to determine eligibility for this exception on a case-by-case basis. If approved, Apple may process refunds for App Store purchases in accordance with its policies (which may require you to request a refund through the App Store). Except for this specific exception (or any rights you may have under applicable law), subscription fees are non-refundable.

Acceptable Use

SingLinkVPN is committed to protecting user privacy and does not monitor or log your network traffic or content while using the Service . However, you must use the Service in a lawful manner. You agree not to use SingLinkVPN for any activity that violates the law or these Terms. Prohibited uses of the Service include, but are not limited to:

• Illegal Activities : Using the Service for any purpose that violates local, national, or international laws or regulations. This includes but is not limited to using the VPN to commit crimes, fraud, hacking, or other illegal activities.
• Infringing Content : Uploading, downloading, transmitting, or otherwise making available any content that infringes or violates the intellectual property rights of others (e.g., copyrighted material) without authorization.
• Harmful or objectionable material : Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, or otherwise objectionable material (including hate speech or incitement to violence), or material that is invasive of another's privacy.
• Child Exploitation : Use of the Service to distribute or access any child pornography, or to exploit minors in any way. Such conduct will be reported to law enforcement.
• Spam and Network Abuse : Sending unsolicited bulk communications ("spam") or any form of excessive or disruptive traffic through the VPN. You may not use the Service to launch a denial of service attack, distribute malware, or engage in any activity that interferes with or disrupts the integrity or performance of the Service or any network, system, or device.
• Unauthorized access : Attempting to gain unauthorized access to any service, user account, computer system, or network through the VPN. This includes port scanning, probing, or hacking activities, as well as any attempt to breach the security measures of the Service or the systems of others.
• Reselling or Sharing the Service : Reselling the Service or sharing your account with multiple users on devices that do not belong to you. The Service is for your personal use only (or for internal purposes within your organization) and may not be used to provide VPN access to third parties.

You are responsible for ensuring that your use of SingLinkVPN complies with all applicable laws. If you are located in a jurisdiction where the use of VPNs is restricted or illegal, you must refrain from using the service in that jurisdiction. We reserve the right to investigate any suspected violations of this Acceptable Use Policy. If we determine, in our sole discretion, that you have violated these terms, we may suspend or terminate your account without notice (without refund) and/or take appropriate legal action if necessary.

Service Availability and Changes

SingLinkVPN strives to provide reliable and high-quality VPN services, but we do not guarantee that the service will always be available or uninterrupted. The service is provided on an "as is" and "as available" basis. Performance (such as connection speed, latency, and uptime) may vary due to factors beyond our control, including internet bandwidth limitations, network congestion, maintenance, or failures of third-party services .

While we strive to provide continuous service, the Service may occasionally be temporarily unavailable or limited. For example, we may need to perform maintenance or updates, or unexpected outages may occur. You acknowledge that you may experience occasional service interruptions or delays. We are not responsible for any lost data, missed messages, or other lost or undelivered information resulting from interruptions or performance issues.

We may also impose reasonable limits on use or temporarily suspend your access to the Service (with or without prior notice) if we believe it is necessary to protect network integrity, prevent misuse of the Service, or comply with legal or regulatory requirements. This may include throttling bandwidth, limiting access to certain servers or features, or taking other technical measures to ensure fair use and service reliability for all users.

Furthermore, SingLinkVPN reserves the right to modify or upgrade the Service at any time. We may add, remove, or change certain features or functionality to improve the Service or adapt to technological advancements. We will not arbitrarily remove core functionality from your plan. If we make significant changes that disrupt your ability to use the Service, we will endeavor to notify you in advance (for example, via email or in-app notification). Your continued use of the Service after these changes take effect will constitute your acceptance of those changes.

Please note that while we support streaming and accessing various websites through VPN, we cannot guarantee that any specific third-party website, service, or content will always be accessible. Third-party services may change their access policies or implement VPN blocking measures that are beyond our control. SingLinkVPN is not responsible for any inability to access third-party services or content due to such reasons.

termination

You may terminate your use of SingLinkVPN at any time by canceling your subscription and ceasing use of it. Termination of your account will take effect at the end of the current billing cycle following your cancellation (subject to our refund policy, we will not charge any fees, but will not provide refunds for any remaining billing cycles). You may also contact Customer Service to request that we delete your account, subject to our data retention policy (see Privacy Policy).

The Company reserves the right, in its sole discretion, to suspend or terminate your account or access to the Services, in whole or in part, for any reason, including but not limited to:

• Violation of Terms : If you violate any provision of these Terms (such as the Acceptable Use Policy or payment obligations), we may suspend or terminate your access immediately without notice. If your account is terminated due to a violation of these Terms, you will not be entitled to any refund.
• Legal Compliance : We may terminate or restrict your access without notice if we are required to take action by law, regulation, court order, or government, or if your use of the Service is illegal in your jurisdiction. This includes situations where the Company must comply with sanctions or law enforcement requests related to your use of the Service.
• Security or Abuse : If we detect behavior that threatens the security, integrity, or availability of our Services or other users (for example, if you engage in activity that severely disrupts our network or you attempt to hack into our systems), we may suspend or terminate your access to protect the Services and its users.
• Non-payment : If you fail to pay your subscription fees on time, or if there is a chargeback or payment reversal, we may suspend or terminate your account access. (If you believe a payment was reversed or marked in error, please contact Customer Service to resolve your billing issue.)

If the Company terminates the Service, we will endeavor to notify you of the termination and the reasons therefor (where feasible) via the email associated with your account. If we permanently terminate the Service (for example, if we decide to shut down the Service entirely), we will provide as much advance notice as possible. In such cases, if you have an active paid subscription, we may refund the unused portion of your subscription on a pro rata basis, unless the termination is due to a breach of these Terms or illegal conduct on your part.

Upon termination of your account, your right to use the Service will immediately cease. You must destroy any locally stored software or materials in your possession related to the Service. Any provisions of these Terms that by their nature should survive termination (such as those regarding liability, disclaimers, arbitration, and applicable law) shall survive.

Disclaimer and Limitation of Liability

Disclaimer: To the maximum extent permitted by law, the Service and all related software and content are provided on an " as is " and " as available " basis without warranty of any kind. The Company makes no representations or warranties, express or implied, regarding the Service, including any warranties of merchantability, fitness for a particular purpose, title, or non-infringement, or that the Service will be secure, uninterrupted, error-free, or meet your expectations. Your use of SingLinkVPN is at your sole risk. No advice or information, whether oral or written, obtained from the Company or through the Service shall create any warranty not expressly stated herein.

Limitation of Liability: To the maximum extent permitted by applicable law, the Company (and its directors, officers, employees, agents, affiliates, and partners) will not be liable for any indirect, special, incidental, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or in connection with your use of (or inability to use) the Service. This limitation applies even if we have been advised of the possibility of such damages and regardless of the legal theory or cause of action (contract, tort, or otherwise). In particular, the Company is not liable for:

1. any interruption, downtime or failure of the Service (including the inability to access the VPN or certain content);
2. any damage, loss or injury caused by hacking, tampering, virus transmission or other unauthorized access to or use of the Service or your account;
3. your interactions or communications through the Services, or content and information you access while using the VPN (we do not monitor or censor internet content and are not responsible for the content you choose to access);
4. Your breach of these Terms or violation of any law or third-party rights.

Notwithstanding the foregoing, if the Company is found liable for any claim arising out of these Terms or your use of the Service, our aggregate liability to you shall not exceed the amount you paid us for the Service in the twelve (12) months prior to the claim arising (or if you have not paid anything, then the equivalent of $50). Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in which case, some of the above limitations may not apply to you. However, in such cases, our liability will be limited to the maximum extent permitted by applicable law.

Applicable Law

These Terms and any dispute or claim arising out of or in connection with the Services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

You and the Company agree that, regardless of your country of residence, Singapore law applies to the extent permitted by applicable consumer protection laws. Furthermore, a person who is not a party to these Terms will have no rights under the Contracts (Rights of Third Parties) Act of Singapore to enforce any provision of these Terms.

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services (including the breach, termination, or availability of the Services) shall be submitted to and finally settled by binding arbitration . The arbitration shall be held in Singapore, in the English language, and in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ( SIAC ) then in effect. Such Rules are deemed incorporated into these Terms by reference.

The arbitration shall be administered by the Singapore International Arbitration Centre (SIAC) and conducted by a single arbitrator appointed in accordance with the SIAC Rules. The arbitrator’s award shall be final and binding on the parties. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Each party shall bear its own attorneys' fees and costs of arbitration and shall bear an equal share of the fees and expenses of the Singapore International Arbitration Centre (SIAC) and the arbitrators, unless the arbitrators determine otherwise in their award. The arbitrators shall have the power to award any relief that would be available in court, but the arbitrators' powers shall be limited to resolving the dispute between the parties.

You agree to arbitrate disputes on an individual basis. Class actions or class-wide arbitrations are not permitted . You hereby waive any right to participate in a class action, class claim, or other representative proceeding. Each dispute shall be resolved on an individual basis, and the arbitrator shall not have the authority to consolidate claims or award relief to a group of individuals in a single proceeding.

Notwithstanding the foregoing, either party may seek interim injunctive or equitable relief from a court of competent jurisdiction (e.g., the Singapore courts) as necessary to prevent immediate and irreparable harm (e.g., to protect intellectual property or confidential information) or to enforce this Arbitration Agreement. Seeking such interim relief shall not be deemed a waiver of the right to arbitrate disputes under this Section.

By agreeing to these Terms, you acknowledge and agree to the above arbitration agreement. If you do not agree, you may not use the Service. This arbitration clause will survive any termination of your relationship with the Company.

If you have any questions or concerns about these Terms or the Services, please contact SingLinkVPN Support at support@singlinkvpn.com .